This policy explains when a Civils & Chai order may be cancelled and how eligible payment refunds are handled. Last updated: 27 September 2026.
Order cancellations
Contact us immediately if you need to cancel. A cancellation can be accepted only before the kitchen starts preparing the order. Once preparation begins, the order cannot normally be cancelled or refunded.
Unavailable or incorrect items
If we cannot supply a paid item, we will offer a suitable replacement or refund the affected amount. Report an incorrect or materially defective item promptly so the café team can review it.
Failed or duplicate payments
If money is deducted but no order is confirmed, the payment will be verified with the payment provider. Duplicate or confirmed failed-payment deductions will be refunded to the original payment method.
Refund timing
Approved refunds are initiated promptly. Banks and payment providers may take 5–7 business days to show the amount in the original account. Cashback earned on a refunded order will be reversed.
Requesting help
Call +91 95177 76651 with your order number, payment reference and Abhimanu roll number. Never share your OTP, card PIN or UPI PIN.
